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While rare, we take full responsibility for any shipping damage or manufacturing defects. Please document the issue with photos or videos immediately upon delivery and contact our support team. We will promptly arrange for the shipment of replacement parts or provide on-site repair guidance to ensure your home is restored to perfect condition quickly.

Since our container houses are often customizable, standard models are produced in batches. If a specific model is out of stock, please contact us for the estimated production lead time. We can also discuss customizing a similar unit to meet your immediate project requirements. 

We offer global shipping services for our prefabricated homes. Whether your project site is in a remote area or a major city, our logistics team coordinates ocean freight and inland transportation to deliver your container house safely to your specified destination port or site.